The Boring Stuff

PRODUCT AVAILABILITY


MOCKED aims to provide accurate stock availability, however as our stock numbers vary, the availability is only valid at the time shown.

VARIATION


MOCKED has the right at any time and without notice to amend, remove or vary the products, services and any pages of its website. All MOCKED products are handmade from natural materials therefore every product is slightly different due to the natural nature of the material.

TERMS OF SALE


By placing an online order with MOCKED for any of our products, you are offering to purchase the goods on and subject to our terms and conditions.
 Dispatch times may vary depending on availability of stock. 
When placing an order, you acknowledge that all your details are true and accurate and that you are the authorised user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost.

CANCELLATION


MOCKED may cancel an order if the product is not available for any reason. We will notify you of this if it occurs and will return any payment you have made.
 We will refund the money received using the same method of payment used by you at the checkout to pay for the product.
 If you wish to cancel your order, please notify us via email at mocked_@outlook.com. No cancellation fees will apply if this occurs before the order is dispatched. Once the order has been dispatched it cannot be cancelled, and instead the item must be returned, the customer in this case will be responsible for any extra return shipping costs. Products that are returned must be in brand new condition and never been worn.

DELIVERY


We aim to deliver your order to your requested place of delivery and within the timeframe indicated by us, however we cannot promise an exact date for your order delivery.
 Once an order has been shipped you will be issued with an Australia Post tracking number via email, this way you will be able to track your order whilst it is on the road to you. If your order is sent through our courier company sendle you will be advised by email with a tracking number so you can track your package. All parcels sent are marked with an authority to leave. If you do not want your parcel to be left you MUST state this when making your order. Please just write in the notes section upon checkout. MOCKED will not be held liable for any loss, damage, costs, liabilities, charges or expenses arising from late delivery. Orders delivered within Australia are dispatched by Australia Post within 3 business days of receiving full payment. Australia Post advises the estimated delivery times below.

Standard Parcel Post                        $9.00                        3-10 Business days

EXCHANGES AND RETURNS


MOCKED has a no exchange or return policy.  When purchasing shoes, you are agreeing to this condition.  Extraordinary circumstances can be discussed via email or through the contact us form on this website.

| PLEASE BE AWARE MOCKED WILL NOT ACCEPT EXCHANGES OR REFUNDS FOR CUSTOMERS WHO ORDER THE WRONG SIZE. PLEASE REFER TO OUR SIZE GUIDE ON OUR WEBSITE TO SELECT A SIZE THAT IS THE MOST APPROPRITAE FOR YOUR CHILD. |

LOSS OF GOODS


Once the order has been received by Australia Post risk of loss of goods shall be passed on to you and MOCKED will not be liable for any loss, damage or liability from this point.

PRIVACY

MOCKED understand that the information you provide in terms of shipping and payment is private and will not provide your information to any third party. Your information will only be used for its intended purpose. If you have any concerns please do not hesitate to contact us atmocked_@outlook.com or through the contact us page on the MOCKED website.

AMENDMENTS TO TERMS AND CONDITIONS


MOCKED reserves the right to amend these Terms and Conditions at any time and without informing you. All changes will be posted online and continued use of the site will be deemed acceptance of the new Terms and Conditions.